Our Purpose

We create moments of connection with our customers and stores worthy of being their Third Place, while driving profitable growth to build and sustain our future success.

We develop our partners to be their very best, and we are a force for good in all the communities we touch.

Our Vision

For Starbucks to be Australia’s Third Place, whether it’s because of an amazing coffee experience, a special customer moment, our positive impact in the community, or being a great place for our partners to work, we want our Siren to evoke a memorable feeling of happiness.

Our Values

With our partners, our coffee and our customers at our core, we live these values:

Authentic & Inclusive

Creating a culture of warmth and belonging, where everyone is welcome

Curious & Courageous

Acting with courage, challenging the status quo and finding new ways to grow our company and each other.

Present & Transparent

Being present, connecting with transparency, dignity and respect.

Disciplined & Purposeful

Delivering our very best in all we do, holding ourselves accountable for results. We are performance driven, through the lens of humanity.

Our Heritage

Our story began in 1971. Back then we were a roaster and retailer of whole bean and ground coffee, tea and spices with a single store in Seattle’s Pike Place Market. Today, we are privileged to connect with millions of customers every day in 76 markets.

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971 and it’s just as true today.

Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow storefront, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.

In 1981, Howard Schultz (Starbucks chairman, president and chief executive officer) first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.

The following year, in 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community. A third place between work and home. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

Today, with stores in more than 75 markets, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive to bring both our heritage and an exceptional experience to life.

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