Frequently Asked Questions

We love hearing feedback about the service you received at a Starbucks retail location – whether you found it friendly and helpful, or whether it fell short of your expectations. You can complete a short survey about your experience at Your Starbucks Say. A link to this survey can also be found via the QR codes on your receipt or found in our stores.

If you have an urgent complaint, please contact us at customerservice@starbucks.com.au

Our Store Locator makes it easy to find Starbucks locations, including address information and maps.

For nutritional information on Starbucks products, see our menu here. Note that this information is provided as a guideline only and is subject to change.

It’s part of the Starbucks culture to contribute positively to the communities where we live and work. You can learn more about our community giving programs in Global Responsibility.

We are very active in supporting our local community and consequently we receive a high volume of requests to support many worthy activities. New requests can be emailed to customerservice@starbucks.com.au

You can find information about Starbucks coffee in our Ethical Sourcing and Coffee Tasting pages. We also recommend you do an Internet search and look at media releases and other articles. Further information on Starbucks can be found at stories.starbucks.com

Starbucks actively develops products and ideas of its own. While we are interested in new ideas, technology and products, we have to preserve our own ability to innovate. For that reason we must limit our review of unsolicited proposals, materials or ideas.

We are currently focusing on rolling out stores along the eastern seaboard of Australia. It is certainly our intention to move into other areas within Australia in the medium term, although exact timing has yet to be determined. Check out our social media regularly for details of new store openings.

Starbucks Australia stores are corporately owned and operated. We do not have a franchise program.

Our menu pages list ingredients and nutritional information for our products as and when it is available. Note nutritional information is based on a standard recipe which will be subject to change if you alter the size, composition, flavour, or milk used in your beverage. We cannot provide accurate detail for our products if you choose to modify them.

We cannot guarantee any product prepared in our stores is free from allergens, as we use shared equipment to prepare, serve and store our food and beverages. We endeavour to keep a list of allergens available per product on our website. Please note while we endeavour to keep this up to date, this information is subject to change at any time. Allergen declarations and listings are made in accordance with Australian Food Safety standards. Full ingredient lists are also available, and we encourage you to make your own decisions about what products you consume. Please note that the ingredients and allergens for any given food product may differ by state.

At Starbucks, our policy is to ‘Make It Right’ – so if you’re not happy with how your beverage or food has been served to you, or it doesn’t live up to expectations, we encourage you to speak to our friendly store partners who can fix it for you on the spot. For drive thru or takeaway customers who can’t get back to the store, you can contact us at customerservice@starbucks.com.au. Please include a photo of the product, the time and date and which store you purchased it from, so we can quickly review your complaint. If you’re purchasing a packaged product, the use-by date is also helpful.

The Uber Eats platform is set up to quickly compensate you for a product that was supplied incorrectly or missing from your order. You can also leave us helpful feedback in the Uber Eats app by rating your product and delivery.

You can view our open positions here.

We’d love you to join our talent community by filling in the form here. We’ll notify you via email if a store opportunity arises near you.

Our Store Support Centre is based in Collingwood, Victoria. Roles are typically advertised on Seek. You can also follow us on LinkedIn for updates on our network and career opportunities.

You can manage your applications and track your status by logging into your SmartRecruiters account.

Yes! Just login to your SmartRecruiters account and edit away. If you applied with a SmartProfile and want to edit your experience or education, make sure you choose to “update the companies you applied to with recent changes” when you save it.

Our Starbucks Partners are paid in line with the Fast Food Industry Award 2010. More information about this award and rates of pay can be found in the link below.

Fast Food Award Rates: Complete Guide 2023

Do you have basketball on a Tuesday and ballet on a Friday? Great, then let us know! Part of our screening questions asks about your current availability as we need to know what days and times you are free to work. This ensures your availability and our shift requirements are a perfect match.

If you attend an interview with us, your availability will be discussed.

We want you to feel comfortable at interview so please dress in smart yet casual attire. If you do secure a position with us, your wardrobe is one less thing to worry about as we have a clear uniform policy.

We offer a flat fee of $9.95 for shipping delivered within Australia.

No, we currently only deliver to postal addresses, excluding PO boxes, within Australia. International orders will not be accepted. Starbucks in other countries may have their own online store closer to your location.

Once you’ve made your purchase online, you’ll receive an email with a tracking number up to 10 days later from our courier service. You can use this number to track the delivery status of your order after it leaves our fulfillment store via our courier company. For more information, visit https://www.sendle.com/

Sendle provides our delivery services across Australia. For more information, visit https://www.sendle.com/

We’re really sorry that an item you’ve been waiting for has arrived damaged!

The fastest way to exchange the item or receive a refund is to head to your nearest Starbucks store where one of our friendly baristas can assess the product and provide assistance.

If you cannot access a local store, please contact us at customerservice@starbucks.com.au.

We work to get your order to you as quickly as possible. So, once your order is placed, unfortunately we are unable to make any changes to the details of the order.

Our online store does not always stock the same items you’ll find in-store, and prices may not be the same in-store as online. Sometimes due to popularity and the speed with which a product is sold, we cannot always guarantee that an item will be available when trying to fulfil your online order. You will be refunded for any voided or cancelled orders.

This is to allow our picking team and courier service to safely handle and manage the delivery of goods to you. If you wish to order more than 10 items in a single transaction, you can simply place multiple orders.

We accept all major credit cards, including Visa, MasterCard and American Express.

No, unfortunately we do not accept Gift Cards for online purchases at this time.

We take the security of your credit card information very seriously. Here are some key points regarding the security measures in place:

• 3D Secure Checkout: This is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments, which helps reduce the risk of fraud. Payments authenticated by 3D Secure are protected by a liability shift, meaning that the liability for fraudulent chargebacks shifts from merchants to card issuers.
• Fraud Prevention Tools: Shopify Payments includes enhanced fraud analysis tools that help identify potentially fraudulent transactions. This includes Address Verification System (AVS) and Card Verification Value (CVV) checks, which help ensure that the customer has the card physically in their possession.
• Encryption and Security Audits: Shopify implements robust security measures, including encryption and regular security audits, to protect personal data, including credit card information.

These measures work together to ensure your credit card information is kept secure during transactions.

We do not offer exchanges or refunds for changes of mind. If your item arrives damaged we currently do not offer postal return services for online purchases at this stage, please head to your nearest Starbucks store and bring the merchandise item along with the order confirmation as proof of purchase within 30 days from the date of purchase.

If you do not have a local store nearby, please contact us at customerservice@starbucks.com.au for additional assistance. The returned merchandise must be unused, unwashed and in its original condition with any packaging/product information/tags intact.

If your order hasn’t yet arrived the first step would be to check the delivery status of your order by clicking on the tracking link in your order confirmation email. If you are still concerned about your order feel free to contact us at customerservice@starbucks.com.au for additional assistance.

When you place your order, full payment is taken upfront.

If we are unable to despatch your order, a refund will be processed. This can take up to 7-10 working days and can depend on your financial institution and type of payment. If this timeframe has lapsed, and the money still has not been released, please contact us at customerservice@starbucks.com.au and provide us your order confirmation number, date of your order and your name.

Many of our products are hand-finished and as such we recommend that you hand wash in cold soapy water. Most items are not suitable for the dishwasher.

Starbucks Australia carefully curates our selection of merchandise both in store and online. Our range may vary from products you see online from other Starbucks markets. You can view currently available products on our online store or visit us in store.

Our online store does not always stock the same items you’ll find in-store, and prices may not be the same in-store as online. Sometimes due to popularity and the speed with which a product is sold, we cannot always guarantee that an item will be available when trying to fulfill your online order. You will be refunded for any voided or cancelled orders.

Currently the full Been There range is limited to the city it portrays, e.g. ‘Melbourne’ mugs and tumblers are only available in Melbourne/Victorian stores. ‘Australia’ product is available in all cities.

The You Are Here range has been discontinued and is no longer available to purchase in Starbucks Australia stores.

Red Cup items are stocked along from our Christmas campaign (typically from November) in Starbucks Australia stores.

Starbucks Australia specific Bearistas – Kangaroo, Koala and Australia Apron – are available in all Starbucks Australia stores. Seasonal Bearistas are available for a limited time in store and online.

We do not offer exchanges or refunds for changes of mind. If your item is damaged or faulty please head to your nearest Starbucks store and bring the merchandise item along with the order confirmation as proof of purchase within 30 days from the date of purchase.

If you do not have a local store nearby, please contact us at customerservice@starbucks.com.au for additional assistance. The returned merchandise must be unused, unwashed and in its original condition with any packaging/product information/tags intact.

Starbucks At Home products such as flavoured syrups, creamers and instant coffee are available to purchase via Starbucks At Home

Starbucks stores carry a limited range of Starbucks Nespresso pods. The range can also be purchased online or you can look up stockists via Starbucks At Home

Starbucks At Home is distributed in Australia by our friends at Nestle. Please visit Starbucks At Home for any complaints or queries.

We carry a range of our expertly roasted coffee beans in all of our stores. These are available in 250gm bags. This range will from time to time include limited Single Origin and specialty blends. These are available only in store and while stocks last.

Our friendly baristas will happily grind your coffee beans after purchase. Simply let us know your preferred coffee brewing method and we’ll grind them fresh on the spot.

Limited time offers (Such as Pumpkin Spice, Gingerbread or other seasonal products) are exclusive to our handcrafted beverages prepared by our baristas in store. The syrups or sauces used to make these beverages are proprietary ingredients and are not available for sale.

We stock 375ml Vanilla, Caramel and Hazelnut syrups for you to purchase.

Starbucks RTD Frappuccino can be purchased at a range of stockists. We do not carry this product in store – we’ll make you the real deal instead!

Starbucks® Rewards is our loyalty program, which rewards you based on your visits. The more times you buy your favourite beverages, the more rewards you’ll receive. There are also a number of other great benefits; including special welcome goodies and access to member exclusive offers. Simply scan, sip and start earning Stars today!

Sign up today in the Starbucks® Rewards app available on your smartphone. Or, if you already have a physical Starbucks Card, you can register in the app and transfer over your balance.

No – it’s absolutely free.

For every handcrafted beverage you buy with your app or registered Starbucks Card, you’ll earn one Star. Once you hit nine stars, your 10th drink is on us! Keep an eye out for other amazing offers, which you’ll receive along the way.

Also, don’t forget to sign up to email so you receive all the latest Starbucks news and promotions straight to your inbox.

You can easily see the number of Stars and available rewards using the app. If you have a physical Starbucks Card, we can also tell you the next time you pop in store – just ask one of our friendly baristas before you place an order!

Our new mobile app is super easy to use, allowing you to sip on your favourites faster. Only Starbucks® Rewards members can pay with their phone, and directly reload their balance online, using the Starbucks® Australia app.

Once you’ve signed up, simply go to ‘Card’. Here you can top up your card with balance or register a Starbucks Gift Card. You can also track your Stars and redeem your rewards, find stores, and see what’s new by navigating the main menu.

Want to place an mobile order? Simply hit ‘Order’, choose the store you’ll be visiting, and get started! You can customise your order as much as you like and choose to pay with loaded balance or a credit card.

Looking for your nearest Starbucks? Head to ‘Stores’ and we’ll show you the closest locations, their trading hours, and more. You can even select your favourite store!

Yes, depending on the type of reward or offer, you will have a strictly limited amount of time to use it. You can also find the specific expiry date listed on the reward itself.

Reward Expiry
Birthday Reward: By the end of the month when issued
10th Free Star Drink: Within 12 months from the date issued

Yes. For every handcrafted beverage you buy, you’ll receive the respective amount of Stars. For example, if you purchase 12 drinks at the one time, you’ll earn 1 x ’10th Free Drink’ reward and 2 x Stars. Please be mindful it may take a little while for your reward to appear.

Stars are only eligible when you buy a handcrafted, barista-made beverage in store.

It can sometimes take up to 24 hours for your reward to be loaded into your account. If your reward still does not appear after this time or you are having troubles with your account, please contact us at customerservice@starbucks.com.au.

Please contact us via email to customerservice@starbucks.com.au and provide us any relevant information we can help you with: your mobile number (used to log in to your account) or your 16-digit Starbucks Rewards member number are a great start. We’ll do our very best to help and have you sipping your way to Stars in no time.

You can update your details and your contact settings under ‘Personal Details’ in the user menu in your app.

Yes. If you already have an activated (non-registered) Starbucks Card with value on it from overseas, you will be able to join Starbucks® Rewards here in Australia.

No. While you can use the available balance on your Starbucks Card overseas where accepted, you will not earn Stars for your purchases. Unfortunately, you also won’t be able to redeem rewards at Starbucks stores outside of Australia.

We recommend you let your loved one choose to decide if they wish to join Starbucks® Rewards. That way, they can select and use their own email address and password to sign up.

No. At this stage you can only link one Starbucks Card to an account. However, you can transfer the remaining balance from other multiple cards to the one primary registered account. To do this, contact our customer care team at customerservice@starbucks.com.au and provide us with your previous Starbucks Rewards number and new Starbucks Rewards Card.

Registration is necessary to join Starbucks® Rewards to keep your personal information safe. Your mobile phone number will become your unique user ID for your account.

All personal information will be kept secure with us and will not be shared with any third party data collection agencies or other marketing or advertising programs. We only use your details to link your Starbucks Card number and your transactions with your Star rewards. Should you opt in, we may get in touch via your registered email to keep you informed of the latest Starbucks news, offers and events.

Starbucks Cards are reloadable cards that can be given as a gift card. They are also able to be registered in the Starbucks Australia Rewards app to create a new Starbucks Rewards account.

All Starbucks Cards have a 16-digit number printed on the reverse. This is the number that is used to create your Starbucks Rewards account when you register your first card in the Starbucks Rewards App.

Starbucks cards can be used to pay for food, beverages and merchandise in Starbucks Australia stores. You can scan the physical card at the point of purchase, or scan your virtual card once loaded into the Starbucks Rewards App.

You can still use the physical card once it has been used to create a Starbucks Rewards account. Any Starbucks Pay balance loaded to either the physical card or the Starbucks Rewards can be used interchangeably.

You can use additional Starbucks Cards to add balance to your Starbucks Rewards App, however your member number will always remain linked to the first card you used to open the account.

Physical cards can be topped up in any Starbucks Australia store. Only cards registered to a Starbucks Rewards card can be topped up via the Starbucks Rewards app.

Your Starbucks card can be used to pay in any other country that accepts Starbucks Pay. Note that your balance will be converted USD, then to local currency (if required) at the point of payment.

We do not currently take Starbucks Card payments in the Merchandise Online Store. You can use your Starbucks Card in any Starbucks Australia store.

No, your Starbucks Card can be used just like a regular gift card if you choose. Registration will allow you to track your purchases and earn rewards in the Starbucks Rewards program.

Registration can only be completed in the Starbucks Rewards App.

Treat your Card like cash. If lost, stolen or destroyed, the card cannot be replaced and will not be refunded, unless already registered in the Starbucks Rewards App. You cannot redeem your Card for Cash or use it as a credit card.

Cards can be topped up with a maximum of $200AUD in any given transaction. You may not load more than $500AUD on your Card or Starbucks Rewards account at any given time.